It's 11:00 AM - Do You Know How Many Agency Staff Are In Your Facility

The

Georgia Scroll

Volume 34 - Number 1 Winter 2001

2000

Rural Hospital of the Year

This Issue …

· Dixie Institute

· Trends in Hospital Accounts Receivable

· HIPAA on the Job

PRESIDENT'S MESSAGE

Halfway Through and Looking Good

Well, it’s Friday, December 15th and I am writing my third presidential message. Before I get too far into the message, even though you will not read this article until January, I would like to wish everyone a Merry Christmas and a Happy New Year.

Our next Institute meeting in Atlanta will be my last meeting as President and at the Spring Institute president-elect Eddie Phillips will be the new President. That is unless we have to recount the votes due to hanging or pregnant Chad's. I feel pretty sure that Eddie will be Georgia HFMA's new President since this is not the Florida Chapter. (Ha, Ha)

I can't begin to tell you how much Georgia HFMA has meant to me over the past years. I’ve had a lot of fun with the members and take pride in our accomplishments for the last six months. We are definitely meeting our goals as a chapter and I hope that the chapter is meeting your educational needs. Always remember that you can call or e-mail me with any concerns.

When I began the year as President, I took my position a little too seriously and tried to make sure all the I's were dotted and all the T's were crossed. As I arrived at the Savannah Institute meeting, I decided it was time for me to enjoy the year and not take the position so seriously.

Sometimes as a chapter leader you can get caught up with wanting to win all the awards, meet all the goals, and make sure all business concerns are met. I know in January and February I will be pushing people to meet the Chapter goals. At the same time, President-Elect Eddie Phillips will be trying to prepare for the next year and setting new goals. I do remember and I hope all future leaders remember that this chapter is for you. We need your help to ensure your networking and educational needs are in focus.

Healthcare continues to be a tough industry to make a living. The Balanced Budget Act and managed care contracts continue to reduce reimbursement. We struggle with cost containment due to the high rate of technology change and the labor shortage in our industry. We have also just ended a very tough presidential election and that will probably lead to changes in the healthcare environment. We can only guess what new legislative agendas will be heading our way in the next four years. We have lots of challenges in the future.

On a positive note, the Georgia Chapter continues to grow. Our membership has dropped from previous levels but is stable. We have a lot of new members that are full of enthusiasm and ready to be active in the chapter. Our older (mature) members are willing to help our new members become active in the chapter.

We have some great projects occurring the second half of the HFMA year. We have a rural healthcare initiative in partnership with GHA that will bring more financial education to some of the rural hospitals in Georgia. Our web page is expanding to become a valuable tool for the membership. We are in the process of installing a credit card feature for institute and forum registration. We are now able to e-mail brochures for your convenience for institutes and upcoming forums. I eventually envision the day when we will utilize e-mail and the web site for almost all of our communications including weekly updates for the membership.

We are planning Medicare and Medicaid training for business office associates in the winter, partnering with the appropriate agency. We also have a very strong Accounts Receivable committee in partnership with GHA to work with payers and providers to produce a better cash flow process. Also, we will have a project this year to build a home with Habitat for Humanity. This will be in honor of Dwight Sims.

All in all, it looks like a great year. I appreciate your confidence in the leadership and I certainly appreciate the honor of serving you.

Tim Beatty, FHFMA

President

In This Issue...

President’s Message ................................................. 2

Coffee Regional Medical Center .............................. 3

It’s 11:00 a.m. - Do You Know How Many

Agency Staff Are In Your Facility ......................... 5

New Service Change ................................................ 7

Dixie Institute 2001 ................................................. 8

Member Spotlight ..................................................... 12

13Fall Institute Highlights ....................................... 13

Trends in Hospital Accounts Receivable ................. 17

HIPAA on the Job ...................................................... 19

Blessing in Disguise for HC Providers ..................... 23

Coffee Regional Medical Center

2000 Rural Hospital of the Year

Cover Story:

Coffee Regional Medical Center was honored by the Georgia Rural Health Association as the 2000 winner of the Rural Hospital of the Year Award. This annual award is given to the rural hospital in Georgia that has demonstrated excellence in service and organization and can be viewed as a model institution for others to emulate. Efficiency, quality of care, range of support services offered, community support, volunteer programs, access to indigent care and especially relevance to the rural community are some of the attributes considered in choosing the winning recipient.

At the awards ceremony held at Lake Lanier, Georgia, George Heck, President/CEO accompanied by Rep. Chuck Sims accepted the award for Coffee Regional Medical Center. The paper submitted for the nomination follows:

Coffee Regional Medical Center in Douglas, GA is serving our community by promoting health and delivering health related services. Moving into the new replacement facility in 1998, we are providing Coffee County and our immediate region an expanding medical staff, new services, specialties and technology. The efficiencies of this new facility allow the Medical Center to reduce FTEs and operating expenses and increase the profitability. As we attempt to convert our customers from the sickness model, this financial strength allows for investment in health and wellness programs.

The new 45 million-dollar facility represents the largest building project in the history of our county. The planning, financing, ground breaking and construction phases provided a time for our community to come together for a project that would ensure excellent health services for many generations. The new facility is a source of pride that has enabled us to attract many new physicians in both primary and specialty care. Since the inception of the building project in 1994 we have added 23 new physicians to our active staff that include specialists in ENT, gastroenterology, orthopedics, ophthalmology, emergency, urology, obstetrics/gynecology, pediatrics, internal medicine, anesthesia, family practice, podiatry and pathology. Additionally the facility accommodates many super specialties that consult from tertiary centers giving our community a more comprehensive medical service. It has been our Field of Dreams.

Our JCAHO review in 1999 gave an unprecedented accreditation score of 97. The Laboratory/pathology department is fully accredited by JCAHO, American Association of Blood Banks and CAP to ensure a well-trained staff and availability of advanced pathology studies. Imaging Services/radiology has comprehensive diagnostic services including mammography, stereotactic breast biopsy, CAT scan, MRI, nuclear medicine, echocardiograms, and ultrasound technology.

The Emergency room, staffed 24/7 with five board certified trauma care physicians, gives our community the confidence that emergency care is minutes away. The First Care (urgent) clinic offers a service to families with illness and minor injuries after doctor’s office hours. CRMC provides emergency medical/ambulance service to Coffee County, covering 618 square miles. crews. To reduce response times to outlying communities, CRMC has established two additional satellite EMS stations. In the recent Bike Ride Across Georgia (BRAG) they provided respite and first aid to the 2500 bike riders that pedaled through South Georgia.

The OB service delivered more than 850 babies in the past 12 months and offers many educational services to families including childbirth classes and breast-feeding instruction by a certified lactation instructor.

CRMC provides two Certified Athletic Trainers on-site to the school systems in our county. Besides evaluating and rehabilitating sports injuries, they provide sports physicals, rehab services and information to help avoid injuries.

Hospice of CRMC, a new service begun on February 16, 1999, completed their first year serving more than 50 patients and their families. The program is expanding the volunteer component with great results and has been chosen to receive United Way funding.

Recognizing the advantages in having a stable, well-trained staff, CRMC offers career employment for 500+ staff that includes a comprehensive benefit package that includes a 401K plan, health and life insurance, annual physicals, vacation/sick leave, education opportunities, recognition programs and health and wellness programs. In our recent fitness Walk Across America 65 employees pooled their miles to travel 2364 miles, equivalent to the distance from Douglas to Los Angeles.

Some of the many community health services and screens provided at no charge to our area include: colon cancer, prostate health, school sports physicals and the Community Health, Safety and Wellness Festival. CRMC served as one sponsor for the American Cancer Society Relay for Life that raised more than $60,000 and the March of Dimes Walkathon. 1999 was the First Annual CRMC Fall Fitness 5K Run/Fun Walk. The 165 participants from the staff and community celebrated health, wellness, fun and fitness.

CRMC contracts with Correction Corporation of American to provide emergency and inpatient health care to state prisoners. The hospital also serves a large indigent population by guaranteeing care without regard to ability to pay. In 1999, $2,395,511 was written off as free care to 4,542 indigent patients. Additionally, we have increased our efforts to secure funding sources for those that are eligible by adding bilingual financial counselors. The indigent care funding (ICF) that flows through CRMC to the Southeast Health district provides programs to the indigent population in our region. CRMC contributed $708,000 that includes: perinatal care, Lab/Pharmacy/X-ray, Hispanic outreach, Nicholls Satellite Clinic, PeachCare, Vision clinic, breast-feeding instruction, HIV/TB, School Nursing and cervical cancer screening.

Planning for the future, CRMC provides 12 nursing scholarships to South Georgia College to ensure well-trained aspiring nursing and health care professionals. We welcome many other mentor/student programs through the high school, and local voc/tech schools.

This year we are embarking on a new, but necessary challenge to create a CRMC Foundation to secure the long-term availability of healthcare in our community. Recognizing the value of high-quality local healthcare, the community has responded with financial support and volunteers.

CRMC served as one of the sites for Leadership Georgia 2000 where we had an opportunity to showcase our community and discuss the plight of rural health care with many of the future state leaders. It was an opportunity to dispel many myths about the quality of health care provided outside a metro area and reinforce the critical need to maintain access to healthcare in all communities. Additionally, George Heck, CEO, has taken a lead role in developing the Rural Health Cooperative. Including rural health providers with areas of common interest in southeast Georgia, the RHC is studying creative ways to keep rural healthcare accessible and make it more cost effective by searching for potential areas of collaboration.

Submitted by Annie Lott,

Coffee Regional Medical Center

It's 11:00 AM - Do You Know How Many Agency Staff Are In Your Facility?

By Patt Peterson, Kronos Healthcare, Visionware

In today’s dynamic healthcare environment, the question isn’t will you use agency staff, but rather, how frequently and is the use appropriate. Is there room for improvement at your facility? If you rely mostly on tally sheets and end of month totaling, then my guess is you can make a huge improvement on a costly component of your labor budget. The key is to automate data collection allowing agency use information to pass through the facility as part of a normal workday process. Eliminating unnecessary or inaccurate agency hours can contribute directly to improving the bottom line.

From Oops to Accuracy

A hospital in Hennepin, Minnesota noticed their agency charges increasing, but didn’t believe they had increased agency staff usage. Under the old process, the hospital would receive a monthly bundled bill from each agency. The Finance department would make an attempt to match up the hours relying on tally sheets, which were frequently missing. After realizing that the agency charges were remaining high, they implemented a review process of agency hours by cost center. What they discovered was a fraudulent case of triple billing - here is how it worked:

A radiology tech registered with a local agency but felt he wasn’t getting enough hours. So, he also registered with the two other agencies in town. The hospital would call him in for a shift. He’d work the shift and receive a signed form from his supervisor for hours worked. He’d then take the work form to each of the three agencies saying he’d worked the shift. Because the agencies were competitors, they obviously weren’t sharing usage information with each other so they didn’t catch on to the fraudulent practice. The hospital wasn’t able to keep accurate statistics and relied on the agencies to submit correct bills. At the time of the discovery, the radiology tech had cleared more than $100,000 a year for part-time employment.

Here are quick tips you can use to organize your agency-monitoring program:

* Automate time collection. Each unit that calls on agency help should have a stack of reusable generic badges (3 for Agency ABC, 3 for Agency XYZ, etc) so as the worker shows up at the start of the shift he clocks in and the information is sent to your database.

* Create a Productivity database. Select a vendor who offers daily productivity tracking, or create an in-house excel spreadsheet. This step is important because the hours from the time collection system normally go to Payroll. With this process, the Agency hours are diverted to the Productivity database so you have a daily feedback loop.

* Set expectations about Agency use. It is helpful to see if your actual volume warrants the use of Agency staff (see example). The more timely the feedback loop - the greater the opportunity the cost center manager has to effect change.

* Create an official launch date for the program. Without a deadline, you’ll waste valuable time waiting for fires to die down. Face it, there will always be urgent matters to attend to - meanwhile, you miss an opportunity to improve expenses now.

* This same process can be used to track Staff Pool use and Volunteer use.

Adventist Florida Hospital of Orlando utilizes a daily reporting tool. Director of Financial Planning, Richard Brannon, states they do not use the report to hold managers accountable but rather to improve the decision making in a day-to-day environment. This approach works best when it is set in a collaborative environment. We just want to give our managers the best information possible.

Get comfortable with change. Abraham Lincoln wrote: “The best thing about the future is that it happens one day at a time.” To have your finger on the pulse of labor activity, you need a good reporting tool. Try to set up your reporting with a goal of distributing reports daily. This gives your management staff reaction time within a pay period to decide if premium rates of pay like Agency and overtime make sense.

As you can see in the example, this cost center is experiencing fluctuations in workload from one day to the next. For the most part they have more work than they have staff to cover. However, that isn’t true for every day. For September 19th, 21st, and 22nd the hospital was able to cover the workload by offering their regular staff overtime, and the agency use wasn’t necessary. Over time, this type of feedback improves a manager’s ability to manage volume.

Building on your success.

With a detailed reporting tool in place, you build an incredibly rich database of agency usage. This information can improve your bargaining position. You can negotiate for a better rate based on trends of previous year use. Even if you choose not to negotiate rates, having this level of detail makes auditing the monthly billing statements from your agency providers much easier and more accurate.

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CPAR Celebration!

By Mary Kay Tam

The exams have been taken and the results are in! All CPAR candidates have received their grades. If you haven’t, please call the CPAR Hotline.

The awards banquet will be held February 8, 2001 at the Gwinnett Marriot. All 2000/2001 CPAR graduates, along with a representative from their organization, have been invited to attend. There will be the annual awards presentation, dinner and dancing.

In addition, there will be a speaker that afternoon at 2:30 that has yet to be announced.

HFMA congratulates this years CPAR graduates and thanks all those employers who help support this worthwhile educational program.

J a n u a r y 2 0 0 1 f a s t f a c t s o n c e r t i f i c a t i on

To allow members who purchased the 1999-2000 self-study courses for HFMA certification every opportunity to test using these materials, testing on the 1999-2000 materials is being extended through March 31, 2001. The additional time is intended to allow people who did not realize the testing procedure has changed to make use of their study materials before they become obsolete. Testing now is done through the HFMA chapters. Candidates need to arrange the administration of examinations through their chapters. Anyone who wants to be examined using the 1999-2000 tests should inform HFMAs career development staff upon registration so that the correct test will be available when the candidate and proctor sign in.

The new 2001-02 exams will be available on January 1, 2001. The self-study courses for these exams were released in June 2000. HFMA members who want to take the new exam should begin preparing now if they have not yet started.

For more information about HFMAs certification program, contact your chapter certification chair or HFMAs director of career development, Pepper Zenger, at (800) 252-HFMA (4362), ext. 308 or pzenger@hfma.org.

New Service Change

to Assist Hiring Organizations

HFMA's Exec-u-Trak Career Network is offering a new alternative to hiring organizations!!!

Currently hospitals can utilize the HFMA Exec-u-Trak database for individual position openings. Cost for this service is $2200, which is substantially less than other options, such as national classified advertising, recruitment firms and most large employment web sites.

We will begin offering clients an option to pay a 12-month charge to gain unlimited access to the service. This will be an advantageous alternative to organizations that plan to hire two or more financial management professionals over a twelve-month period. The cost for this service is $2900, which is below other alternatives like Monster ($4,000), Headhunter ($3,600) or CareerBuilder ($9,000). The twelve-month period begins when an organization signs up for the service (i.e., February, 2001 thru January, 2002).

More important, HFMA's Exec-u-Trak service targets only health care finance professionals. In addition, the program continues to provide more than just web site listing to assist with recruitment. Companies will continue to benefit from our data base search and National Opportunities Bulletin. Our program and experience are explained in greater detail at our web site http://www.ndi-services.com/hfma.htm.

Because many organizations are finalizing budgets and hiring plans for the coming year, we thought it was important to get this information to you to share with your Human Resource Department and with other members in the Chapter. As an added incentive to kick off this new program, organizations that sign up for the service before March 31, 2001 will receive a 10% discount and will only pay $2600 for the first twelve-month period.

As you are aware, HFMA's Exec-u-Trak is not supported through any member dues and only generates revenue on a fee for service basis. We are pleased to continue to offer programs and services that benefit both members and organizations.

Please contact me if you have any questions about Exec-u-Trak at info@ndi-services.com or (810) 225-6239.

Dave Kosteva

HFMA Exec-u-Trak Administrator

limb Every Mountain has been selected as the theme for this years Region V Dixie Institute, tying in with our Smoky Mountain meeting location. The theme signifies the obstacles that we must surmount, our struggles to reach their pinnacles, and the discovery of an even higher mountain of difficulties to address and overcome. As the pioneers of our great country crossed the Cumberland Gap of the Appalachians to travel to their planned destinations of success on the frontier, there is no easy path for our traverse. We must climb a treacherous trail to address the issues of health care financial activity. HFMA has been our guide to maintain our passage across these mountainous ranges by offering educational and networking events. The Region V Dixie Institute is one of the several prominent opportunities to acquire the necessary tools of instruction to Climb Every Mountain.

Don't miss the exciting programs offered at the Dixie Institute! The keynote speaker will be Scott O'Grady, USAF pilot, whose plane was lost in the hostile territory of war-torn Bosnia. Captain O'Grady was helping enforce the NATO no-fly policy over Bosnia when a Soviet-made anti aircraft missile slammed into his F-16. In July 1998, Captain O'Grady began his current assignment as an instructor at Fairchild Air Force Base, Spokane, Washington with the Joint Survival Agency. His book Return with Honor remained on the best seller list for six weeks. A movie version of Captain O'Grady's experience will be available in the near future. Captain O'Grady will tell us of the incredible story of his six-day ordeal in adverse territory and his struggle to survive in the barren landscape before his valiant rescue by the U.S. Marines.

Dr. William Cleverley will provide two sessions - Dashboard Assessment of Your Financial Profitability and Improving Your APC Profitability. Dr. Cleverley is the President of Cleverley & Associates; a firm specialized in providing benchmarking services for hospitals in the financial, operating, and clinical areas. The firm emphasizes data interpretation and business solution identification that will enable hospital clients to improve their financial performance. Dr. Cleverly is a part-time faculty member at The Ohio State University where he has taught courses in healthcare finance since 1973. He is the author of forty-three books dealing with application and use of financial management principles and data in healthcare organizations.

Judy Horowitz will present Millennium Trends: What Can We Expect, How Can We Prepare? Judy is a Vice President in the Atlanta office of Jennings Ryan & Kolb. She has over 18 years experience in health care management consulting and is a frequent speaker on topics such as strategic and financial planning, managed care contracting, and medical staff development.

A General Sessions Panel will address Future Financing of Health Care Delivery. The National office of the Healthcare Financial Management Association - HFMA - will be well represented for this presentation. Ron Long, HFMA Chairman-Elect will moderate the discussion. Panelists include Connie Cape, HFMA Chairman; Richard Clarke, National HFMA President; our own Mary Beth Briscoe, National Board Member from Alabama; and Joyce Zimowski, National Board Member from New York.

Ron Long is Vice President of Finance and Health Plans at Saint Mary’s Health Network, Reno, Nevada. Rono's designation as Chairman of the Board of HFMA will begin June 1, 2001. He earned his B.Sc. in Accounting from the University of Portland. Ron has been a member of HFMA since 1982. He served the Nevada Chapter as Vice President, President-Elect, and President. Connie Cape's current involvement in HFMA is voluntary elected Chairman of the Board of Directors of HFMA during the 2000-01 year beginning June 1, 2000. She is currently serving the healthcare industry as a consultant for management and finance issues in Barleton, Michigan. She is a graduate of the University of Missouri in Columbia, Missouri. Connie has been a member of HFMA since 1973 and served the Eastern Michigan Chapter as Treasurer, Secretary, Vice President, President-Elect, and President. Richard Clarke is President and Chief Executive Officer of HFMA, Westchester, Illinois. He has held this position since June 1986. He attained Fellowship in HFMA in 1983. He was president of the Colorado Chapter of HFMA, served on the HFMA National Matrix, and was member of HFMAs Principles and Practices Board. Mary Beth Briscoe is Senior Vice President and CFO of Eastern Health System, Inc., in Birmingham, Alabama. She received her B.Sc. in Accounting and her MBA from the University of Alabama. Mary Beth has been a member of HFMA since 1984. She has served the Alabama chapter as Vice President, Treasurer, Secretary, President Elect, and President. She is currently a voluntary elected Director of HFMA for the period 2000-03 beginning June 1, 2000. Joyce Zimowski is Vice President for Finance, ViaHealth in Rochester, New York. She has been a member of HFMA since 1982. Joyce has served the Rochester Regional Chapter as Treasurer, Secretary, President-Elect, and President. She received her BBA degree from St. Bonaventure University, Olean, New York. Her involvement with National includes serving as Chapter Liaison Representative (1992-93), as a CAT (Chapter Advancement Team) Consultant (1994-99), and on the Executive Committee (1999-01). She is currently serving a voluntary elected Director of HFMA during the 1998-01 term, beginning June 1, 1998.

Breaks out sessions include three of Region V's outstanding leaders who have voluntarily served in their state affiliated HFMA chapter and in HFMA National positions. John McGuire FHFMA, CPA of the South Carolina chapter will address his audience on March 12. John is the Senior Administrator of Greenville Memorial Hospital, the flagship institution of the Greenville Hospital System (GHA) in Greenville, South Carolina. His involvement with National includes serving on the Matrix, Chapter Liaison Representative, the Board of Directors, the Executive Committee, Chairman-Elect of the Board of Directors and voluntary elected past Chairman of the Board of the HFMA.

It has been stated that implementation of HIPAA regulations will cost more than Y2K. This recently passed legislation is the latest mountain of challenge that we must ascend. Lawrence Laddaga, member of the South Carolina chapter and founder of Laddaga, Drachman & Garrett, PA-Attorneys at Law in South Carolina will address the issue. The title of his presentation Are you HIPAA to the Groove? Yeah Baby will summarize HIPAA legal aspects of electronic data submission, patient privacy, and medical necessity. A member of the South Carolina Bar, Lawrence currently represents Region V as Chapter Liaison Representative-elect. He served the South Carolina chapter as Vice President, Secretary, Treasurer, President-elect and as President of the 1997-98 term.

Have we really reached the crest of understanding and implementation of OP PPS? I think not. There is still so much information that we need to survive the Medicare payment reductions for hospital outpatient care. Pam Townsend, past president of the Alabama chapter and Vice President of Finance at Baptist Health Systems in Birmingham, Alabama served as Region V Chapter Liaison Representative in 1999-2000. Her CLR peers selected her to serve on the 2000-2001 HFMA National Nominating Committee. Pam will provide expert advice regarding reimbursement for healthcare delivery in the hospital outpatient area. She has the credentials to be recognized as an expert in this field; Pam's responsibilities at Baptist Health Systems include reimbursement, budgeting, cost accounting, strategic planning and managed care. Pam previously spent nine years as Director of Healthcare Consulting services at Coopers & Lybrand and eight years in Provider Audit and Reimbursement at BlueCross and BlueShield of Alabama.

Steve Simms, President of Attitude-Lifter Enterprises, will present Don't Lose Your Marbles, a very probable opportunity for those of us who must make stressful financial decisions regarding the delivery of healthcare in today’s environment. As a motivational speaker, he will provide encouragement to us in our difficult positions as members of the financial management team of health care providers.

The Schedule of Events also includes speakers of expertise to address Compliance, E-Commerce, Data Warehousing, Managed Care, Silent PPO's, Hospital Consolidations, Internet Strategy, and Investment Portfolios. The PRO's from each state of Region V will provide a forum to address the Payment Error Prevention Program.

Dixie Institute participants will have many opportunities to visit with the more than sixty exhibitors and event sponsors. Institute sponsors provide the necessary financial assistance to facilitate programs to improve our technical skills. Their attendance and product demonstrations answers the questions of how we implement the newly acquired technical knowledge that enhance the daily operations of the finance division of your facility.

Many networking occasions are planned for you to visit with old friends and make new acquaintances in Region V. Many think that the strength of the region is supported by the friendships and sharing of successful activities. A Casino Night will be held on March 12 with many prizes available for auction using your winnings.

We encourage you to plan your calendar to make time available to attend this event. Registration to fund the fees and expenses of these outstanding speakers is $375. The Tennessee chapter has negotiated an affordable off-season room rate of $82 per night in one of the best hotels in Gatlinburg.

Call early for your hotel reservation. The telephone number is 1-800-421-7275. Mention the HFMA Dixie Institute when you call. A block of rooms is available for HFMA registrants until February 10, 2001. A roll over hotel contract is available with another facility when all rooms at the Park Vista are reserved. For additional information, please contact Cindy Sharp at (901) 644-8588 or me at (901) 448-1672.

Carolyn Moffitt, FHFMA,

Dixie Institute Co-chair

Cindy Sharp, FHFMA,

Dixie Institute Co-chair

HFMA DIXIE INSTITUTE 2001 REGISTRATION

Name	Title
Facility
Street Address
City	State	Zip
HFMA Membership #		Phone

Check All that Apply:

HFMA Member Non-Member FHFMA CHFP Officer

CPA Past President Board Speaker Sponsor

Special Meal Request (please be specific):

__________________________________________________________________

Golf Information:

Golfing, weather permitted, call Mike Weeks at (423) 744-3326 after March 5, 2001.

Institute Fees:

Full Registration (includes all breaks, social events, lunch and educational materials during the Institute)

HFMA Members Full Registration $375.00 _____________

Non-Member Full Registration $425.00 _____________

(Additional full registrations from the same institution are eligible for a $25.00 discount.

Multiple discounted registrations must be submitted together prior to institute.)

One-Day Registration $200.00 _____________

Guest Tickets, Each Reception $ 10.00 _____________

TOTAL FEE _____________

NASBA CREDITS = 19 CPE’S

Make Check Payable to: Tennessee Chapter HFMA and send Payment and Registration to:

Cynthia Maruart, FHFMA, CPA

University Health Systems

HFMA HOTLINE 9000 Executive Park Dr.

Bldg. D, Suite 150

Knoxville, TN 37923

(865) 251-4534

or fax to: Carolyn Moffitt, FHFMA

(901) 448-8065

Chapter Chatter...

Congratulations to Larry Bradley on his new position as Operations Director at NCO.

“Get Well Soon” Cheers to Shirley Carmichael of Emory University Hospital and

Jim Phillips, District Sales Manager, NDC Health Information Services.

Congratulations to John Frank from Crisp, Hughes, Evans, LLP and his wife,

Julie on the third addition to their family. Mary Alexandra was born on October 19.

Member Spotlight

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