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Responding To Consumerism: Making Care Affordable Without Sacrificing Financial Performance
Wednesday, February 6, 2019, 2:00 PM until 3:00 PM
2/6/19 2:00 – 3:00pm Responding to Consumerism:
Making Care Affordable without Sacrificing Financial Performance
It’s no secret that patients are price-sensitive and will even delay care if they think it’s unaffordable. Novant Health, a regional IDN serving North and South Carolina, Virginia and Georgia, anticipated that patients would become healthcare price-shoppers. Even before the introduction of the Affordable Care Act, Novant Health pioneered patient financial collaboration efforts to offer affordable payment options. The result: impressive stats for patient satisfaction and loyalty, along with reduction of patient pay bad debt of at least $9 million, year-after-year.
Join Wendi Bennett, Director of Patient Finance, to hear best practices and lessons learned that enable Novant Health to make care affordable without sacrificing financial performance.